VA Benefits Bulletin – eBenefits Reaches 7-Million User Milestone

Last month, eBenefits hit the 7 million registered users mark. To put this number into perspective, that’s nearly three times the number of people who fly in and out of U.S. airports each day. We are proud to have reached this milestone, and we attribute much of the success to aggressive outreach efforts and the continued support of the Department of Defense (DoD).

The joint VA/DoD web portal provides resources and self-service capabilities to service members, Veterans and their families. This makes it a go-to tool and resource for the military and Veteran communities.

On-demand services and access to vital benefits information is just one way VA and DoD are enhancing the lives of service members, Veterans and their families.

Through the use of their DS Logon or Common Access Card, users view the status of their disability compensation claims, transfer post-9/11 GI Bill entitlement and much more via eBenefits. Having secure, online options free of charge puts the military and Veteran communities in the driver’s seat when it comes to handling their benefits.

Since its inception, eBenefits users have accumulated an impressive set of statistics. There have been nearly 105 million visits to the site since October 2009. While logged on, Veterans have generated over 88.6 million claim status views and over 12.9 million appeals status views since early 2011.  Giving Veterans the power to access updates and information related to their claims and appeals provides them with insight and up-to-the-minute involvement in the process.

The goal of eBenefits has always been to give Veterans greater access to their benefits information in one convenient online portal. With well over one million Home Loan Certificates created, and more than 20 million VA letters generated, the impact this joint portal is having on the lives of Veterans is clear. eBenefits users can also access medical information, order prescription medications, check Post-9/11 GI Bill enrollment status and more.

Service members are also benefiting from registering with eBenefits. They can transfer post-9/11 education benefits, view their Servicemembers’ Group Life Insurance, and apply for benefits.  Additionally, family members can conveniently obtain updates on compensation claims status, check VA payment history and view Post-9/11 enrollment status.

The continued growth of the eBenefits web portal shows the importance of increasing access to VA benefits. VA and DoD continue to team up with the goal of placing the power of information and control into the hands of those who have earned these valuable benefits. From easily updating contact information to viewing benefit verification letters, the ability to put users in control of their information illustrates the ongoing, shared commitment of VA and DoD to helping the Veteran and military communities use and manage their benefits.


About the author: This article was provided by the Veterans Benefits Administration’s Benefits Assistance Service. Commonly known referred to as BAS, the office conducts outreach, web communications, transition assistance, and ensures quality training for VBA employees who engage with service members, Veterans and their families through client services such as the National Call Center.